Innokin Jem Pen Kit

When choosing your delivery option, you can use Royal Mail or DHL. Use this link to see our delivery costs and pricing table. When selecting DHL, make sure to refer to this table to see what service is available to your postcode region.

Deliveries:

Deliveries will be shipped out on the same working day if placed before 12pm, otherwise they will be posted the next working day.

At the checkout you will have the opportunity to choose your preferred delivery method from our range of couriers. Typically orders will be shipped via Royal Mail or DHL. Higher value orders will be shipped using tracked services only.

Saturday delivery is available from DHL so if you require your order by the weekend, you can select this easily at the checkout. Deliveries will not be sent on Bank Holidays although your order will still be processed. Orders received on Bank holidays will get dispatched the next working day.

Please see our "Payment, Deliveries & Returns" page for full terms & Conditions regarding delivery!

Returns:

If you need to return an item, we are happy to receive these back provided they meet all of the return criteria. Please see our "Payment, Deliveries & Returns" page for full terms & Conditions! Use the "Returns - FAQ Centre" page to see an overview of the return process and how to request a return.

In the event your item becomes faulty, you would need to reach out to us. Returned items will be handled by our dedicated team and you can contact us about any issues you have with your order. We will be able to run through our troubleshooting steps and then confirm the steps needed to get the issue resolved.

Please note, we do not offer extended warranties on products & we adhere to the strict manufacturer warranties set out by them. Each manufacturer has their own warranty and limitations.

No manufacturer covers misuse or 3rd party damage or consumable parts, all returns are inspected upon their return. We will always keep you updated about the progress of your return.

The sale of E-cigarettes requires an age verification to be carried out to check and ensure that you are over 18 before you can purchase these products. When you go to the checkout screen you will be requested to enter your details to confirm your age. This data is not collected by us, it is processed securely via ID3 only to confirm your age for your account. Once confirmed, you will then be able to freely purchase on Vape Store Direct.

This is an essential check required by law, all vaping website should be carrying out these checks. If you have any concern or queries then please do contact us.

If you accidentally enter the wrong information, it will not allow any further amendments so please ensure you enter your details accurately in order to verify your details.

Payment is processed via SecurePayments / Trustpayments. You can find information about the payment services providers' privacy policies and practices at https://www.trustpayments.com/ Please view our "Terms Page" for our Payment & Security policy.

If you wish to change any of your account settings or details, please log in and update your preferences.