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How do I change my delivery date/location?

Some shipping methods do not allow for any changes to be made such as the economy or standard services. Unfortunately, once it is shipped we are unable to make changes so ensure that your details are correct as we are not liable for any information in which you may have entered incorrectly.


If your parcel is attempted to be delivered but you are not there to accept it or perhaps it doesn't fit in your mail box, Royal Mail may leave you a card or notify you that the parcel will be available for collection from your local Depot.


If you advise couriers that they may leave your parcel in a safe place or with a neighbour, you are taking full responsibility of the parcel form that point and the parcel will be deemed as delivered successfully as per your instructions. We are not liable should your safe place not be safe or you have difficulty obtaining your parcel from a neighbour.


If you have selected a premium option like next day delivery but need to amend your delivery date or location, you can do so using the information provided to you from DHL. Using your tracking and postcode you can edit your parcel preferences.


Typically you can amend the date to suit, or choose to collect your parcel from a local designated DHL drop off/collection point at your leisure.

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