We want you to get to know us and have confidence when you shop here with Vape Store Direct.
Below you will find information about who we are and why we do what we do. Our drive and passion to ensure consumers are given the options of having a healthier lifestyle enable you to get those benefits that will make a positive impact to you as a consumer. We focus on giving all access to consistently great quality products at affordable prices.
Please click each title below to expand for more information. If you wish to contact us, please do so using the contact us link located at the very bottom of our site.
Vape Store Direct is a family run business which is based in the UK and located in Essex. Having been actively involved in the vaping industry for an excess of 10 years, we have gained a wealth of knowledge and understanding of the products, the consumer, the manufacturers and market trends. Our friendly team have a wide range of expertise to cover all aspects of smoking & vaping, how to quit, the devices, liquids and challenges users may face when presented with all of the various information out there. We know there is a large amount of complex information out there but we aim to make our explanations concise and easy to understand, making it easier for you to make well informed choices.
Working closely with our business partners and contacts over these years has given us an extremely good relationship and access to a network of contacts and information, products and manufacturers, this ensures we are bringing consumers the products that they will need and are relevant to them. Vape Store Direct has managed various platforms previously, supporting other businesses within the vaping Industry and growth of the market. With such a reputable background and ability to offer our expertise when requested, this has meant we have been able to work alongside manufacturers with their new products including research and design, testing and establishing themselves here in the UK Market too.
Previously we have only been supplying exclusively B2B, and have been doing so for 15+ years. We cover the UK and worldwide, supplying to various brick and mortar retailers, online stores, wholesaler's and distributors with a wide range of stock, accessories and other smoking related products. The growth in the retail sector we feel needs more reputable sources of such products and information and we hope that we can offer that here via our retail site here.
After seeing an increase in demand for online supply of vaping products in 2020, we decided to assist and branch out into the retail market too, offering you direct access to our fantastic range of market leading products and services from some of the top manufacturers out there. We have worked tirelessly alongside many hardware and e-liquid brands such as Wotofo, Snowwolf, SMOK, Innokin, Geek Vape, Voopoo, Aspire, One Hit Wonder, Suicide Bunny, Just Juice, Pukka Juice & many many more! We are also delighted to be part of the network of official distributors for some of the more major leading brands such as Innokin, Smok & Voopoo.
Our dedication to the B2B field has assisted in the market and stores growth and provided the accessibility to a wide range of products for the consumer. We now want to offer that same availability to the consumer directly, ensuring you always have a wide variety of choice at your finger tips. Choice is important when it comes to vaping, each persons requirements is unique so getting it right first time is important, it is the difference between a good experience and a GREAT experience with vaping.
We have always been a firm believer that smoking is a very bad and unhealthy habit, it is harmful for not just your own health but for others around you. Using vaping as a smoking cessation tool to reduce your consumption or quit smoking completely has always been a passion of ours. At Vape Store Direct we want to ensure that we are creating an environment that is comfortable for everyone. We don’t want your habits to negatively impact you or others around you and whether you are just starting out or have been vaping for a while, we are here to offer the best support possible. Our goal is to see a “Smoke Free UK” and want to see all consumers living a healthier and longer lifestyle.
When choosing to vape, you are making a conscious decision to improve your health by choosing a far less harmful alternative to smoking. The benefits that you gain from vaping include such things as improved smell and taste, lower blood pressure, increased life expectancy* (*vs continuing smoking traditional cigarettes), reduced risk to other health complications later down the line caused by traditional smoking, it is far cheaper, cleaner air for you and others around you plus many more reasons. These benefits and improvements to your health can be seen and felt within as little as a month upon your transition to vaping.
We have first-hand experience with smoking and vaping, it’s been our business for a very long time. Our staff have a very high level of understanding as to what is required and what people need to know to ensure their experience is kept to a high standard. We aim to be a great resource for knowledge and provide a great level of service and range of products through our extensive range.
Vaping sometimes gets bad press, but quite frankly a lot of these cases have been down to misuse by the consumer as they didn’t have access to the right information. Using the wrong batteries in their mod or using the wrong liquid that isn’t right for their requirements etc. These cases are often sensationalised by the news, and include “hypothetical” information which has no reliable source, it’s just guessing and hear say. There are of course times where the manufacturers or “back yard juices” have been knocked up and sold by some random person with no experience or knowledge to what they are doing, it isn’t helpful to anybody. This is the type of thing we are trying to kerb out and avoid by educating consumers about vaping and how to make the right choices, all our products are from genuine and reliable sources, tested thoroughly to ensure a safe and consistent vaping experience.
Research shows that using vaping as a cessation tool has been proven to be one of the most effective ways to date to help consumers reduce their smoking habits and nicotine consumption and in a wide number of cases be the key reason they were able to stop completely. In one study, 18% of e-cigarette users reported that they were able to quit for good within 1 year compared to only 9.9% of users who trialled other NRT methods.
Public Health England says that vaping is “at least 95% less harmful than smoking…” more information can be found about vaping directly on the Gov.UK website. (https://www.gov.uk/government/publications/vaping-in-england-evidence-update-february-2021). There is much more information, documented studies and reports about the pros and cons to vaping, but most importantly the common consensus which applies to all is that vaping is one of the most beneficial, effective and healthier ways to stop.
By educating consumers now and making such information readily available, we hope to see a “Smoke Free UK”. We would like to see all smoking stopped completely and ensure this bad habit is not picked up by future generations.
We are passionate about helping our customers, that’s why we have a dedicated team of staff at your disposal to answer any questions you may have and provide the best online shopping experience for you.
If you have queries about your order, need to ask a general question or can’t quite decide what is the right product or anything else, our customer service team are here for you to reach out to who will be more than happy to assist.
In the rare instance you may have an issue with any part of your purchase or browsing experience, we want to hear about it so we can put things right. If you accidentally ordered the wrong thing, or perhaps there’s been a mistake on your order – we will aim to fix it!
Please use the quick links below to help find the information you may be looking for.
For order enquires please ensure to include your order reference, your name or your details you used when placing your order so we can locate this quickly for you.
You can view your purchase history here: Orders
Refunds & Returns
We hope you will be pleased with all purchases but should you have returns and refund enquiries, we will be more than happy to assist you with your query. You can view the full Refunds & Returns policy here: Refunds & Returns
Our Terms & Conditions
For a full breakdown of our terms and conditions which includes all the important information about how we operate, take payment, process your order and warranty claims and product returns please click here: T&C's
Cookies Policy & Data Privacy
Customers enjoy shopping with us time and time again and do so for many reasons, we endeavour to make each purchase as pleasant, quick and easy as possible.
Below are some of the reasons customers have given for shopping with Vape Store Direct:
We pride ourselves on price, and for the buyer this shows! We have a huge selection of products with great savings, sales and discounts. You get to purchase some of the newest released products on the market at extremely competitive prices.
As we buy direct from manufactures in bulk, we are able to proactively pass this saving on to you meaning your money gets you more when you purchase with Vape Store Direct.
In the rare instance that you find the same product cheaper elsewhere, we offer a price match policy where if you find the same product in stock from another retailer within 7 days of your original order, we will issue a refund to price match the item. There are a few other terms & conditions to this so for more details please read here: Price Matching
Loyalty Points Reward Scheme
Vape Store Direct also offers a Loyalty Reward scheme where each order with us nets you points which can be used to access and redeem further discounts from our already amazingly priced product range.
A customer getting as much as possible for their money is always important! For more information on this click here Loyalty Scheme.
Getting your order to you in time is important, that’s why we offer same day shipping and tracked delivery methods. All orders received are picked, packed and shipped same day where possible. If the order is received after the couriers have collected our daily mail, the order will be dispatched the very next working day.
We ensure your products are well packaged and arrive to you in great condition. If you have a query relating to your delivery, please do contact us.
Customers enjoy our quick turnaround and well packaged deliveries.
Quick & Easy Ordering
Being able to get what you want when you want it is crucial. That is why we strive to offer a super wide range of products and always have things in stock ready to dispatch.
Running short on coils or out completely of e-liquid is a nightmare, we know we have all done it at one point. Making things smooth as you go through the checkout process enables us to get you the right products quickly.
Customers enjoy being able to benefit and rest assured that once their order is placed, they know we have it all in hand.
With access to so many manufacturers and products we can bring you one of the widest ranges available on the market. We know that having an extensive range allows us to cover the requirements to suit every type of vaper.
We carry everything from hardware, coils and accessories, e-liquids and much more! These products are suitable for the humble beginner to the self-proclaimed cloud kings. MTL, starter, sub-ohm, mech’s, nic-salts, concentrates, batteries, cables – you name it we stock it.
Things change quickly in the vaping industry, technology is always advancing and so does our product range. We bring direct to your fingertips the latest releases and news about our product range!
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